Grosvenor Casino Dundee App - Download and Play

Getting the App on iOS and Android

There is no separate mobile app built only for the Dundee venue, and in practice you do not need one. The Grosvenor Casino Dundee app experience sits inside the main Grosvenor Casinos mobile apps, which work for all our UK casinos under the same brand. Players in Dundee use exactly the same apps as everyone else across our estate, with access to real-money slots, table games, live casino and poker in one ecosystem.

There are three apps we usually point people to:

1. Grosvenor Casino Games and Slots - on the Apple App Store, type the full name in the search bar
2. Grosvenor Poker: Online Games - on Google Play, shown as published by Grosvenor Casinos Limited
3. Grosvenor Poker Live - also on Google Play, a companion app with live tournament and cash game schedules across venues, Dundee included

On iOS, installing the Casino Games and Slots app is very quick. Open the App Store, search for “Grosvenor Casino Games Slots”, then tap Get and wait for the download to finish. For Android, open Google Play, search for “Grosvenor Poker” or “Grosvenor Casino”, check that the publisher is Grosvenor Casinos Limited, and then tap Install. All of these apps are free to put on your device. To play for real money you must register an account first and then make a deposit.

Setting Up Your Account

After the app has been installed, account creation follows the standard process for a UK-regulated operator. You must be at least 18 years old. The Grosvenor Poker app clearly states it: “This is a real money gambling app. Please gamble responsibly and only what you can afford.” It is worth pausing on that message before you start.

The registration journey usually looks like this:

1. Open the app once it has finished installing
2. Tap “Register” or “Create Account” on the main screen
3. Add your name, date of birth, email address and a password
4. Enter your UK address and a contact phone number
5. Confirm you accept the terms and that you are 18 or over
6. Check your inbox and click the verification link we send
7. Log in using your new details
8. Go to the Deposit area to add funds before you play for real money

In some cases age or identity checks will be needed before we process withdrawals. Having your passport or driving licence ready normally makes that a lot faster.

What the Apps Actually Cover

The Grosvenor Casino Dundee app environment is split between two main product areas: casino gaming and poker. Each of the apps has its own look, navigation and content, so in daily use they are fairly separate.

The Casino Games and Slots app focuses on slot titles and digital table games where you can play for real money. Our Poker app supports multi-table play, so you can sit in more than one game at a time if that suits your style. The Poker Live app works more like an information hub than a real-money product - it lists live schedules and results for poker across Grosvenor venues, including Grosvenor Casino Dundee at 142 West Marketgait.

The Live Casino app has been available since 2016, updated in 2017, and supports both long-standing customers and new players across the Rank Group Grosvenor network. It is built to work on both iOS and Android devices.

Finding Your Way Around the Interface

When you sign in, you arrive on a main lobby screen where game types sit in a bar at the top or along the side. In our Casino Games and Slots app, you will usually see clear labels such as Slots, Live Casino, Table Games, Promotions. Tapping any of these sends you straight into that section.

Opening a specific game becomes very natural after a couple of sessions:

1. Log in using the email and password you registered with
2. Choose a game section from the home screen - most players start with “Slots” or “Live Casino”
3. Scroll through the thumbnails or use the search field if it is shown
4. Tap the game image to see its detail page
5. Use “Play for Real” to open it using your account balance
6. Adjust your stake inside the game controls before you begin each round
7. Use the back or home icon to return to the main lobby whenever you like
8. Your balance is visible on the top bar - tapping it takes you to Deposit or Withdrawal options

One simple habit that helps on any gambling app, including ours: set your session reminder before you launch a game, not halfway through. Once play starts, it is very easy to forget about it.

You will find session limits and other responsible gambling tools under Account Settings. From there you can put in place deposit caps, set pop-up reminders for time spent, or request a cooling-off break directly inside the app.

Deposits, Withdrawals, and Account Management

For UK customers our apps operate in GBP. Payment options and processing times are controlled from the account area inside each app - go to the Cashier or Deposit section from the main menu when you want to move money in or out.

As a general rule, withdrawals are returned to the original payment method wherever that is possible. The time it takes for funds to arrive can change depending on which method you used, so it is safer to check the current timings in the app rather than assume they are always the same.

If anything stops working as expected - a payment, your login, or a game - you can contact our Customer Service Team on 0800 0831 990. For broader online help, you can email [email protected]. The Grosvenor Poker app lists a separate support inbox at [email protected]. For queries that relate to how the app appears in the store, the developer contact for Grosvenor Casinos Limited is [email protected].

The Dundee Venue Itself

Our physical Grosvenor Casino Dundee venue is based at 142 West Marketgait, Dundee DD1 1NJ. It is a full-service casino with gaming tables, restaurant options, screens for sports and a regular events calendar. Doors open every day from 12:00pm, with later closing times at weekends.

The bricks-and-mortar casino and the mobile apps share the same Grosvenor Casinos branding and are operated by Grosvenor Casinos Limited, part of the Rank Group. If you are thinking about heading in for live poker, the Grosvenor Poker Live app is helpful for checking tournament schedules and cash game availability before you travel. That way the app works as a simple companion for both online play and in-venue visits.

Grosvenor Casino Dundee keeps a local social feed on Instagram at @grosvenor_casino_dundee, where we post event notices and venue updates on a regular basis. You will also see the venue listed on Tripadvisor and Poker Atlas if you want to read player reviews or get a feel for past event results.

Responsible Gambling and Support

All of our Grosvenor apps carry a clear responsible gambling notice. The 18+ rule applies equally to the Grosvenor Casino Dundee venue and to every real-money version of our apps, with no exceptions.

Support contacts for UK app users are:

1. Phone: 0800 0831 990 - Customer Service Team for the Casino Games and Slots app
2. Email: [email protected] - general online support
3. Email: [email protected] - Grosvenor Poker app support
4. Developer contact: [email protected] - Grosvenor Casinos Limited, app store listings
5. Instagram: @grosvenor_casino_dundee - Dundee venue updates

Within the apps, responsible gambling tools include deposit limits, session duration alerts and options for self-exclusion. These sit either in Account Settings or in a dedicated Responsible Gambling area, depending on the particular app you are using. If you choose to self-exclude, you can activate that directly in the app without needing to call or email support, so you stay in control of how you manage it.